Please make sure that you have done the following:
1. Claimed the Kafra Membership in Mailbox > Shop
2. Use the Kafra Membership in Bag > Consumable > Kafra Membership > Use
3. Activated the Kafra Membership in Buff > Kafra Membership > Use
If you're still experiencing issues after following all the steps above, please submit a ticket and we will be able to further assist.
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